Delivery & Refund policy

United Kingdom Mainland: We strive to deliver products within 1-2 working days (Mon - Friday 8am - 6.00pm, we only request the courier specific time, if they don`t agree so it will not our fault, if the delivery return after the attempt, then we will charged all of the delivery cost) after payment has been received if item sent via express delivery. Economy delivery purchases from eBay can take up to 5 working days.

Customers outside UK mainland but still part of the UK may have longer delivery times. 

International: We strive to deliver products within 3-6 working days (Mon - Friday 9am - 6.00pm) after payment has been recieved for orders received from the website and ebay.           We do not send slush syrup orders less than a full pallet abroad. 

All items subject to 1 day dispatch time.

If order received before 1pm on the website, orders are dispatched same or next (parts) working day. Exceptions: half or full pallet of syrup - delivery time will be longer unless otherwise discussed. 

We use the best couriers available to us to ensure that your product is received on time and in great condition. Please ensure that someone is available to sign for the item as signatures are required.

We reserve the right to send orders to customers card registered address/PayPal approved address even if it differs from the customers stated delivery address.

Delivery prices are automatically calculated for all UK mainland, Highlands and Islands of Scotland (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Northern Ireland, Ireland, France, Germany, Italy and Belgium customers. Other customers, please email us at sales@htsweets.co.uk with your complete order and delivery address – we will quote you for delivery.

All customers are subject to VAT if order below 10,000 euros – please claim back yourself.

We value your custom and rest assured that we do not overcharge our customers for deliveries more than quoted prices from the couriers to us. 

Items may be delayed due to bank and public holidays. 

For more information on delivery terms and conditions, please see: http://htsweets.co.uk/terms_conditions

Our Cancellation of an Order:

We reserve the right to cancel any order, at any time before shipment, for any reason, an order that has previously been Accepted.  This may be required, for example, but without limitation, where a) supply of the item is unable to be met; b) an event occurs outside of our control, eg strikes, freight failure, war, storms, floods, earthquake, pandemic, failure of computer systems; c) goods ordered were subject to an error on the website which was not discovered until the Order had been Accepted;  means that we are unable to supply them within a reasonable time.  Your order will be fully refunded.  HT SWEETS accepts no liability for any losses of any kind or any reduction in anticipated revenue as a result of our cancellation of an order. Any cancellations will incur a 3% PayPal fee.

Cancellation of your Order after Shipping:
Except to the extent otherwise required by law, and without limitation, if the Order has already been shipped, we may only, and at our discretion, accept a Return for Change of Mind provided you contact us within 7 days of receiving the Order, meet all our return criteria, that the goods are completely unopened and the packaging is in original condition. Returned goods must be a) returned completely unopened; b) in their original condition; c) fit for resale in every regard.

All authorised Returns must be shipped back within 14 days of receiving authorisation to Return.  We will charge a handling and restocking charge of 20% of the purchase price, plus any other costs incurred. We will not refund the original cost of shipping the Order to you. You must pay all the costs associated with this Return.  You will receive your Refund once the Return has been received and verified to meet our Returned Goods conditions. 

1. Incorrect Goods.

If you receive incorrect Goods, meaning items that are different to your order, please contact us within 7 days, including supplying us with any relevant photos if requested, for further information and directions.

2. Unused Damaged or Defective Goods.

If you receive damaged or defective Goods, you must notify us within 7 days for our assessment, including you supplying us detailed photos of the damage or defect. You will be advised, without limitation to any Legal rights you may be entitled to, at our discretion and, depending on whether the defect or damage is minor or major, the next step.  

We may or may not direct you to Return the item to us for review.  Any item directed to be Returned must be returned to us within 30 days of delivery before a refund or replacement will be considered.

You may be responsible for arranging return Shipping and any costs you incur for the return of the Goods shall be paid for by you.  Upon receipt of the returned item, we will examine it and notify you via email whether you are entitled to a replacement or refund. Where the Returned goods are found to be damaged or defective at no fault to you, return freight costs will be refunded.

Where Goods are found to be damaged, faulty or incorrect, we will either (at our discretion); repair and return the Goods or send you a replacement item or issue a refund.  

3. Return to sender (RTS) or delivery refused or delivery missing

Should you provide an incomplete or incorrect shipping address that, for any reason, is unable to be shipped to, or if the shipment is refused for any reason, a 15% (of the total order value) restocking fee will be charged or you will be charged a re-delivery fee plus any other storage or costs associated that must be paid prior to the re-delivery of the shipment .

Goods are shipped from our warehouse and delivered to you by a limited number of reliable and trusted 3rd party freight providers. Please contact them directly for details. (PARCELFORCE, ROYAL MAIL, EVRI, LINKLINE)

Where Goods are advised to have been successfully delivered by a 3rd party freight company to the shipping address provided, however are unable to be located at that address, you must contact the 3rd party freight provider directly and without delay. Any dispute over delivery of Goods must be taken up with the 3rd party freight company directly. 

To be considered for our accepted return reasons, all Goods must be in their original packaging, completely unopened with the original packaging undamaged. 

On notifying us of your request to return Goods, you will receive direction on whether the return is possible, and if so, what you are to do next. If the return does not meet the criteria, we are unable to accept your return. 

If, as per detailed in this Agreement, you are required or if you seek to return some or all of your Order, you must follow this process in its entirety:

1. Get in contact with us as per the above outlined information, according to the reasons for the goods to be returned; and
2. Provide proof of Purchase from us; and
3. Meet the required parameters for Return according to the reason for the Return; and
4. We will advise you either:
1. that the Goods are approved for Return, or
2. that the Goods are not approved for return and if so, what the next steps are.  If so, then do not return the Goods.

1. Physically return the goods within 14 days of our confirmation to you of return approval.