Terms & Conditions

 

TERMS OF SERVICE

OVERVIEW

This website is operated by HTSWEETS. Throughout the site, the terms “we”, “us” and “our” refer to HTSWEETS. HTSWEETS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us whether that be on the website, eBay, on the phone, via email or in store, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. It is the buyer’s responsibility to read these Terms and Conditions before purchase.

Please read these Terms of Service carefully before accessing or using our website, or purchasing any products from us whether that be through the website, eBay, on the phone or in store. By purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

All prices for our goods are in pound sterling and exclude Value Added Tax (“VAT”) at the relevant ruling on the date of dispatch.

All items collected or delivered in the UK are subject to VAT (20%) as per UK law. We are not responsible for claiming VAT from HMRC if an item is shipped abroad after our delivery. You must contact the HMRC yourself to claim back any applicable VAT. 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

All machine pictures are for reference only. Design of models can vary. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

SECTION 6 – ORDERS

Payment must be received before goods are dispatched for delivery or collected.

All orders placed over the phone but need to be collected (if done in person) must be paid over the counter – card payment will not be accepted over the phone.

All items collected or delivered in the UK are subject to VAT as per UK law. We are not responsible for claiming VAT from HMRC if an item is shipped abroad after our delivery. You must contact the HMRC yourself to claim back any applicable VAT.

In the event a customer cancels an order, we reserve the right to charge the customer for any cost incurred up to the time of cancellation.

All website, eBay, phone and in store orders are subject to the T&Cs on this page.

If payment has been made but during packing we are short of items in your order we will let the customer know as soon as possible and arrange another delivery date or refund of the short item.

 

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made with HTsweets. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 8- DELIVERIES

All orders collected in store will be considered “delivered” once customer has made payment and taken item with them in a vehicle or otherwise.

All orders (except parts) for next working day delivery must be paid for before 12.00am. No guarantees of delivery time or day are made or implied. 90% delivery is next day UK mainland (unless otherwise stated) if order placed before 12noon.

All parts orders made before 12.00am will be dispatched next working day from order date on first class royal mail delivery. Parts must be allowed 3 working days to be delivered before they will be considered late. 

Customers outside UK mainland may have longer delivery times. 

All items collected or delivered in the UK are subject to VAT as per UK law. We are not responsible for claiming VAT from HMRC if an item is shipped abroad after our delivery. You must contact the HMRC yourself to claim back any applicable VAT.

We will not be held responsible for any unseen problems e.g. courier mishap and will not claim on a customer’s behalf for any delays in receiving the order. 

Any costs incurred by HT Sweets from the courier service for the return of goods will be charged to national and international customer directly. 

We reserve the right to send orders to customers card registered address/PayPal approved address even if it differs from the customers stated delivery address.

Our third party carriers are not obliged to enter your premises or carry goods upstairs or over uneven ground. It is the responsibility of the customer to ensure that persons taking delivery are able to move the goods from the delivery point. Where heavy items are to be delivered, including slush machines, delivery will be made on a pallet and a tail lift will be used; delivery will be considered completed when the pallet is off the tail lift.

Deliveries are made by various carriers during their normal business hours. Unless otherwise stated this should be Monday to Saturday from 8:00 to 18:00. It will be the customers’ responsibility to inform us of failed or late deliveries if goods have not arrived when expected.

The customer must inspect the goods within 24 hours after delivery and give written notice to HTSWEETS Customer Services of any defect in the goods or of any other complaint which the customer may wish to make about our service. Any items must then be returned within 7 days. Please email sales@htsweets.co.uk or write to us at HTsweets, Haider House, 35 Auckland Road, Birmingham, B11 1RH.

Queries regarding shortages of goods must be made within 7 working days of dispatch date. Queries regarding goods invoiced but not delivered must be made to HTsweets Customer Services within 7 days of the invoice date and the invoice number must be quoted. If the customer fails to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with the contract and free from any defect which would be apparent on reasonable examination, and the customer shall be deemed to have accepted the goods accordingly.

Should the customer decide to accept a delivery to them in a damaged condition they must endorse the carrier’s delivery documentation. 

In no circumstances shall HTsweets be liable to compensate the customer by way of damages or loss of earnings or otherwise for non-delivery, late delivery or damaged goods or any loss consequently or otherwise arising from non-delivery, late delivery or items damaged in transit or by the customer.

Customer may be charged for the redelivery/another attempt at delivery of an order - this charge will depend on items ordered. Once payment for redelivery is confirmed, another date for delivery will be provided.

 

SECTION 9 – RETURNS POLICY

7 DAY SATISFACTION GUARANTEE from the time the product is received less shipping and handling. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the event a machine has to be returned it must be returned as it was received (in the case of large machines it must be return on a pallet).

Several types of goods are exempt from being returned. Perishable goods such as opened syrups, candy floss sugar/flavouring, ice cream powders, ice-cream wafer cones, kernel seeds, sugar cane and any other food items cannot be returned.

Additional non-returnable items: Used machines, promotion posters, lubrifilm, dispensers, serving scoops, tongs and any other food items cannot be returned.

To complete your return, we require a receipt or proof of purchase.

International customers are not covered for leakage of products during delivery as courier companies do not cover leaking liquid.

In the event that faulty goods have been supplied you must inform us within 24 hours and return the item within 7 days of delivery. After this HTsweets reserves the right to repair or replace the goods at our discretion.

In the event that a machine needs to be returned it will be the customer’s responsibility to ensure that the machine is packed correctly and securely and have adequate insurance cover during transit.

 

SECTION 10 – REFUNDS

If you are shipping an item, you must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 7 days and a credit will automatically be applied to your credit card or original method of payment.

Any returns not as a result of a defective or damaged item will be responsibility of the buyer. You must pay for your own shipping costs for returning your item.

Any returns not as a result of a defective or damaged item will be charged 10% administration charges of the total value of the products minus shipping/delivery cost per box. Minimum of £28.99 per box or £120.00 per pallet will also be charged.

All products must be returned to the following address with all necessary information to process a refund: HT Sweets, Haider House, 35 Auckland Road, Birmingham, B11 1RH

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

SECTION 11 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 13 – PRIVACY POLICY

SECTION 13.1- WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 13.2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@htsweets.co.uk.

 

SECTION 13.3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 13.4 - PAYMENT

If you choose a direct payment gateway to complete your purchase, it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 13.5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 13.6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 13.7 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 13.8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 15 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (I) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

In the event that a machine stops working correctly, after 7 days of delivery HTSWEETS reserves the right to repair or replace the goods at our discretion.

All machine are subject to a back to base warranty after 7 days of delivery. "Back to base warranty" means it is the responsibility of the customer to return and pick up any items sent back to HTsweets for repair. HTsweets will send all items back in the way received by HTsweets. It is the customers responsibility to inspect items themselves or via a third party before accepting to collect the item. Any damage during transit of item via courier to HTsweets is also responsibility of the customer. 

Repairs can take up 7-30 days. Repaired machines must be collected by the customer with 24 hours after they are ready; late charge: £5.00 per day. The machine must be collected within 30 days or will be disposed with £50 disposal charge.

HTsweets accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to HTsweets negligence or that of its employees, agents or subcontractors.

HTsweets shall not be liable to the customer for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of HTsweets, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods or their use or resale by the customer. HTsweets shall not be liable to the customer or deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of HTsweets obligations in relation to goods, provided that the delay or failure was due to any cause beyond HTsweets reasonable control.

The entire liability of HTsweets under or in connection with the contract with the customer shall not exceed the price of the goods.

The customer will be responsible for ensuring the fitness for purpose of the goods for the customer’s application.

All items other than machines and certain parts listed in the terms and conditions have no warranty.

 

SECTION 17.1 SLUSH MACHINE WARRANTY

12 month back to base warranty on all Italian slush machines.

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

HTsweets slush syrup used – the quality of other products varies greatly and could damage the machine components. Failure to prove use of HTsweets sold syrup from the website, eBay or in store will void warranty.

All major refrigeration components, including compressor, condenser and evaporators will be considered to be under warranty for 12 months following the date of purchase. If the freezer fails at any time during the first 12 months following purchase, then you can contact and return the item back to base for diagnosis and repairing of the fault which can take up to 7-30 days

Upon diagnosis of the problem, should it turn out to be a refrigeration fault, but something linked to a maintenance issue, (but not limited to), a switch, motor, motor gear, shaft, seal, tap, spring, or other perishable part, we will explain exactly what is wrong and quote a fee for repairing and if necessary replacing a particular part. Any queries relating to this should be directed to sales@htsweets.co.uk

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual every 2 weeks – failure to do this can result in leakage of liquid into the inside of the machine.

Spilt liquid found on electrical parts within the machine.

The product used within the machine is not a product either supplied by or approved by HTsweets.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

Machine is misused including over/under dilution of the any concentrate (remember the mix is critical to the consistency of the product and therefore the correct running of the machine).

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Moving parts including mixing auger, dispensing assemblies and gear motors. 

Plastic parts including tanks, mixing auger, lids, dispensing handles and assemblies including rubber seals, drip trays, light bulbs, supporting feet, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

Gas is not covered in the warranty

 

 

SECTION 17.2 ICECREAM MACHINE WARRANTY

12 month back to base warranty on all Italian ice-cream machines.

Warranty provided by Taylor UK on their Taylor machines

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

Babbi ice cream powder used – the quality of other products varies greatly and could damage the machine components. Failure to prove use of Babbi ice cream powder from the website, eBay or in store will void warranty.

All major refrigeration components, including compressor, condenser and evaporators will be considered to be under warranty for 12 months following the date of purchase. If the freezer fails at any time during the first 12 months following purchase, then you can contact and return the item back to base for diagnosis and repairing of the fault which can take up to 7-30 days

Upon diagnosis of the problem, should it turn out to be a refrigeration fault, but something linked to a maintenance issue, (but not limited to), a switch, motor, motor gear, shaft, seal, tap, spring, or other perishable part, we will explain exactly what is wrong and quote a fee for repairing and if necessary replacing a particular part. Any queries relating to this should be directed to sales@htsweets.co.uk

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning (every 2 days), lubrication (every 2 days) and maintenance (every 2 weeks) as outlined in the user manual – failure to do this can result in leakage of liquid into the inside of the machine.

Spilt liquid found on electrical parts within the machine.

The product used within the machine is not a product either supplied by or approved by HTsweets. Readymade ice-cream milk CANNOT be used in the Minigel and Missofty ice cream machines.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

Machine is misused including over/under dilution of the any concentrate (remember the mix is critical to the consistency of the product and therefore the correct running of the machine).

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Moving parts including mixing auger, dispensing assemblies, gear motors.

Plastic parts including tanks, mixing auger, lids, dispensing handles and assemblies including rubber seals, drip trays, light bulbs, supporting feet, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

Gas is not covered in the warranty

 

SECTION 17.3 DRINK DISPENSERS

12 month back to base warranty on all Italian drink dispensers.

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

All major refrigeration components, including compressor, condenser and evaporators will be considered to be under warranty for 12 months following the date of purchase. If the freezer fails at any time during the first 12 months following purchase, then you can contact and return the item back to base for diagnosis and repairing of the fault which can take up to 7-30 days

Upon diagnosis of the problem, should it turn out to be a refrigeration fault, but something linked to a maintenance issue, (but not limited to), a switch, motor, motor gear, shaft, seal, tap, spring, or other perishable part, we will explain exactly what is wrong and quote a fee for repairing and if necessary replacing a particular part. Any queries relating to this should be directed to sales@htsweets.co.uk

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual every 2 weeks – failure to do this can result in leakage of liquid into the inside of the machine.

Spilt liquid found on electrical parts within the machine.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Moving parts including mixing auger, dispensing assemblies and gear motors. 

Plastic parts including tanks, mixing auger, lids, dispensing handles and assemblies including rubber seals, drip trays, light bulbs, supporting feet, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

Gas is not covered in the warranty

 

SECTION 17.4 JUICERS

3 month back to base warranty on all Gzeton juicers

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual every 2 weeks – failure to do this can result in leakage of liquid into the inside of the machine.

Spilt liquid found on electrical parts within the machine.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Moving parts including mixing auger, dispensing assemblies and gear motors. 

Plastic parts including tanks, mixing auger, lids, dispensing handles and assemblies including rubber seals, drip trays, light bulbs, supporting feet, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

Gas is not covered in the warranty

 

SECTION 17.5 CANDY FLOSS MACHINE WARRANTY

12 month back to base warranty on Paragon classic floss and spin magic cotton candy machine models.

3 month back to base warranty on Gzeton candy floss ETMF01 and ETMF08 cotton candy machine models.

 

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning and maintenance as outlined in the user manual.

Spilt liquid found on electrical parts within the machine.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Plastic parts, bowls, aesthetic components and cart components (if applicable).

 

SECTION 17.6 POPCORN MACHINE WARRANTY

12 month back to base warranty on Paragon theatre popcorn machine models.

3 month back to base warranty on Gzeton ET-Pop6A-B, ET-PM360, and ETPop6A-RC popcorn machine models.

 

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning and maintenance as outlined in the user manual.

Spilt liquid found on electrical parts within the machine.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Plastic parts, glass, kettle, aesthetic components and cart components (if applicable).

 

 

SECTION 17.7 SNOW CONE MACHINE WARRANTY

12 month back to base warranty on Paragon Port-A-Blast, Simply A-Blast and Snowie 1000 machine models.

3 month back to base warranty on Gzeton ET-168, ET-118, ET-188, ET-268 and SIRE ht128 snow cone machine models.

 

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

HTsweets snow cone syrup used – the quality of other products varies greatly and could damage the machine components. Failure to prove use of HTsweets sold syrup from the website, eBay or in store will void warranty.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual.

Spilt liquid found on electrical parts within the machine.

The product used within the machine is not a product either supplied by or approved by HTsweets.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

Machine is misused including over/under dilution of the any concentrate (remember the mix is critical to the consistency of the product and therefore the correct running of the machine).

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Blade, plastic parts including aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

 

SECTION 17.8 HOT DOG STEAMER, WARMER AND FRYER WARRANTY

12 month back to base warranty on all Paragon hot dog steamers, fryers and warmers.

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual.

Spilt liquid found on electrical parts within the machine.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Plastic parts including tanks, mixing auger, lids, dispensing handles and assemblies including rubber seals, drip trays, light bulbs, supporting feet, glass, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

 

SECTION 17.9 CHOCOLATE FOUNTAIN WARRANTY

3 month back to base warranty on Gzeton chocolate fountains. 

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual.

Spilt liquid found on electrical parts within the machine.

The chocolate used within the machine is too thick. 

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Plastic parts, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

 

SECTION 17.10 SUGAR CANE PRESSER

3 month back to base warranty on all Gzeton pressers

Warranty applicable only if:

The customer is able to present their valid invoice with a clear serial number/s stated.

The model and serial number of the machine is not defaced or removed from the machine.

 

Warranty is void if:

Signs of inflicted damage as a result of machine dropping onto the floor, something dropping onto the machine etc.

Customer neglects routine cleaning, lubrication and maintenance as outlined in the user manual every 2 weeks – failure to do this can result in leakage of liquid into the inside of the machine.

Spilt liquid found on electrical parts within the machine.

The machine is used in any way other than directed by the manufacture.

The electric power used to power the machine is anything other than mains electricity supplied through UK national grid.

The Machine is continued to be used when there is a known fault.

Signs of prior repair done by any other party other than HTsweets, its agents or HTsweets authorised personal can be seen.

 

Warranty does not include:

Plastic parts including tanks, mixing auger, lids, dispensing handles and assemblies including rubber seals, drip trays, light bulbs, supporting feet, aesthetic components or any plastic or electronic parts that present defects due to incorrect handling, modification, and/or servicing or repair by unqualified personnel.

 

SECTION 17.11 PARTS

All parts except compressors have no warranty.

12 month back to base warranty on all compressors - this warranty is void if compressor not fitted by an engineer or there is signs of incorrect fitting.

 

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HT Sweets, Haider House, 35 Auckland Road, Birmingham, B11 1RH

 

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@htsweets.co.uk

 

 

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